You can make an appointment by calling at the surgery or by telephone during opening hours. At busy times, especially in the mornings, there may be a slight delay before your call is answered. Please be patient.
If all appointments for the day are taken and your need is urgent, the doctor on-call will see you as soon as possible. Please give the reception staff as much information about the nature of your complaint so that the doctor can be fully informed.
Urgent appointments are added to an already full surgery list. You will appreciate that priority has to be given to those patients with previously booked appointments. The doctor can only deal with the urgent problem requiring immediate attention. If you wish to raise any other matter please book a routine appointment.
In some cases, an appointment with the doctor may not be necessary if your query can be answered by telephone. A message will be taken at reception, and the doctor will return your call at the end of surgery. Should you need to speak with a particular GP, please let the reception staff know and a message will be taken and the GP will return your call (normally at the end of surgery).
Please note: telephone calls may be recorded for training purposes.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.