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Riverside Medical Centre is a training practice.  This means that we have registrar GPs (ST3) who are in the final year of their training.  They spend a year at the practice from August.  We also have FY2 doctors who are with us for 4 months starting in April, August and December.  All of the doctors are qualified and are just going through the final years of their training under the supervision of the GP partners at the practice. 

We do appreciate that this does mean that you may not see the same doctor all of the time but, if we did not have these additional doctors, we just would not be able to cope with the demand, so please bear with us. 

Practice Management

Mr Martyn White

The practice manager is responsible for all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

The Administration team deal with the "back room" work of the practice which is essential to the efficient working of the medical centre such as clinical audit work and work around calling patients in for routine health checks, children's immunisations and cervical smears. They also deal with the non nhs work that the doctors do such as insurance medicals.

Our team of administrators will be pleased to help you with your queries.

Mrs Nicola Crane (f)

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Mrs Allison Norris (f)
Mrs Sarah Harris (f)
Ms Louise Edwards (f)
Ms Clare Gage (f)
Mrs Melanie Dixon (f)
Mrs Sarah Simon (f)
Mrs Hazel Jewell (f)

Secretaries

The secretarial team play an essential part in the running of the practice. They make sure that all the referrals that the doctors want to make get to the hospital/consultant concerned and they also make many appointments using the Choose and Book system.

Joanne and Jacquie will be pleased to help you if you have referral queries.

 

Mrs Joanne McPhail (f)
Mrs Jacquie Newman (f)
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